Questions?

  1. Where are you located?

    Click here for detailed information about our location.

  2. Do you accept walk-in appointments?

    We regret that we cannot accept walk-in appointments. All visits must be scheduled in advance.

  3. Where can I park and how much does it cost?

    Parking is conveniently located in front of the main entrance to Rockyview Hospital in Lot 1. For more information and rates visit the AHS parking page here.

  4. Do I need a referral?

    You do not need a referral for pelvic physiotherapy. You do, however, need a referral to see one of our clinic doctors.

  5. How long will I have to wait for an appointment?

    View a list of our estimated wait-times for our various services.

  6. Who will I be seeing at my appointment?

    Depending on the nature of your condition and the reason for your referral, you may be seen by a nurse, dedicated pelvic physiotherapist, specialist family physician, urologist, or urogynecologist.

  7. What can I expect at my first visit?

    When arriving at the clinic you will be greeted by a receptionist and asked to complete health questionnaires. If your appointment is with a doctor, you will be taken to an examination room where you will be met by the doctor. In most cases, your visit will involve a detailed medical review focusing on your bladder or pelvic floor problem. Depending on the nature of your condition, you may also require a physical examination. For women this may involve an internal pelvic examination, and for men this may involve a digital rectal examination.

  8. Can my prescription be renewed over the phone?

    We encourage patients to book an office visit to renew medications and update us on their progress.  Renewals via telephone will be considered on a case by case basis.

  9. Are there any services I have to pay for?

    Consultations and procedures by our clinic doctors are insured services paid for by Alberta Health and Wellness.

    Fees may apply for the following uninsured services:

    • Educational sessions with our specialist nurse
    • Pelvic physiotherapy
    • Medical advice beyond the scope of a scheduled visit
    • Completion of insurance forms and off-work notes
    • Prescription renewals

    Fees for the uninsured services listed above comply with the standards set by the Alberta Medical Association. Learn more about our uninsured services here.

  10. How do I get the results of tests that were ordered?

    If one of our clinic doctors ordered the test, then it is important that you follow up to ensure you have received the results. In some instances we will call you with the results, and in others we will schedule a follow-up appointment to review them with you. However, it is important that you take responsibility for all tests that you have performed. If your family doctor or another specialist ordered the test, then you should follow up with that doctor for the results.

  11. Can I re-schedule my appointment?

    As the wait time to be seen in consultation can be very long, each appointment slot is very important. If you cannot make your appointment time or need to re-schedule, please call ahead to let us know with at least two (2) business days’ advance notice so that we may fill the time. Depending on circumstances, patients failing to show up for their office appointment or re-scheduling without two business days’ notice may be charged a fee or will need a new referral from their family doctor. Failure to show for a procedure such as cystoscopy, or surgery, may result in a greater charge, and the procedure will not be re-booked until this fee is paid. You’ll find detailed no-show charges here. These charges are within the guidelines of the Alberta Medical Association.

  12. What is your cancellation and no-show policy?

    We request at least two (2) business days’ advance notice for cancellations or the visit will be considered a “no-show”. Depending on circumstances, patients failing to show up for their office or hospital appointment or re-scheduling without two business days’ notice may be re-scheduled to the next available appointment which could delay your service by several months.”

    You can confirm or cancel your appointment by telephone at 403-943-8900.

    The clinic is a very busy environment with many health care professionals working.  We often run late when we are dealing with urgent or complicated patient matters. We ask that you arrive early for your scheduled visit to complete forms.  If you arrive late, we will attempt to keep your appointment but may need to re-schedule in order to provide care to those who have arrived on time.

  13. What if I am late for my appointment?

    The clinic is a very busy environment with many health care professionals working.  We often run late when we are dealing with urgent or complicated patient matters. We ask that you arrive early for your scheduled visit to complete forms.  If you arrive late, we will attempt to keep your appointment but may need to re-schedule in order to provide care to those who have arrived on time.

  14. What preparation is required for a cystoscopy?

    There is no special preparation required for a cystoscopy. Please shower or bathe on the day of your appointment, and do not fast. Eating a light breakfast or lunch prior to the appointment is recommended.

  15. What preparation is required for pelvic physiotherapy?

    There is no special preparation required for a pelvic physiotherapy appointments. Please shower or bathe on the day of your appointment, and do not fast. Please notify the office ahead of time if your appointment conflicts with your menstrual cycle.

  16. What preparation is required for urodynamic studies?

    Please shower or bathe on the day of your appointment, and do not fast. Eating a light breakfast or lunch prior to the appointment is recommended. Avoid caffeinated beverages, and take your usual medications unless otherwise specifically instructed. Please arrive with a comfortably full bladder, and do NOT empty your bladder until you see the urodynamics nurse. Please bring a list of your current medications and details of past health conditions, particularly those affecting your bladder, prostate and/or pelvic floor.