Policies

Cancellation Policy

As the wait time to be seen in consultation can be very long, each appointment slot is very important. If you cannot make your appointment time, please provide us with at least two (2) business days’ advance notice so that we may fill the time. Patients failing to show up for their office appointment without two business days’ notice will be charged a fee. Failure to show for a procedure such as cystoscopy, or surgery, may result in a greater charge, and the procedure will not be re-booked until this fee is paid. Find detailed no-show charges here. These charges are within the guidelines of the Alberta Medical Association.

 

Privacy Statement

The personal health information that you provide to us is collected, used and disclosed in accordance with the provisions of the Health Information Act (HIA), and is primarily used to provide diagnostic, treatment and care services to you, and to bill the Alberta Health Care Insurance Plan for services provided. The privacy provisions of the legislation require that we protect your health information from unauthorised access, use, disclosure or destruction. For more information, please talk to reception.

 

Walk-In

Walk-in appointments cannot be accommodated, and all visits must be scheduled in advance..